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★ Exchange Policy
PrettyAim offers one free return or exchange per order. If multiple returns are requested for a single order, a shipping fee of NT$70 will be charged starting from the second request. To request an exchange, please contact our customer service through the channels above.
★ Return Process (7-11 Drop-off)
Log in to your account > Orders > click "View", scroll to the bottom of the page and click "Apply for Return".
Check your email notification to confirm your application is successful and note down your Return Code.
* Note: The Return Code will be provided in the email, which is different from the return order number on our website.
Drop off your return package at a 7-11 store using the Return Code within 5 days.
• We offer a 7-day appreciation period (including weekends and holidays). The store pickup return button will appear 1-2 days after delivery.
• Notice for International Orders: The Returns and Exchanges Policy applies to Taiwan only. Overseas orders are not eligible for return or exchange services.
• The entire process from shipment return to refund completion takes approximately 25 working days (including inspection and cash flow processing). Thank you for your patience.
★ Return Notes & Conditions
- Shipping Fee Adjustment: If the remaining order total after returns falls below the free shipping threshold, the original shipping fee (Store Pickup: NT$60 / Home Delivery: NT$80) will be deducted from your refund.
- Defective or Missing Items: If you find any defects or missing items upon receiving your package, please contact our online customer service within 7 days.
- Coupons: Coupons used on returned orders cannot be reissued or converted into cash.
- Product Condition: Returned items must be in brand new, original condition (including tags, inner/outer packaging, gifts, and accessories).
- Deductions & Fees: If tags have been removed, labels cut, packaging damaged, or items stained/soiled, a restocking fee will be deducted from the refund, or the return may be rejected.
★ Return Channels
① 7-11 Return (Standard Process)
Once you confirm the item is unsuitable, please apply online. After receiving the Return Code via email, pack the items securely into "ONE single package" to ship. Please make sure to keep your shipping receipt.
② Home Delivery Return (Oversized Items Only)
If the package is too large for convenience store drop-off, please apply for a return online first and then contact our customer service. We will arrange a courier service to pick up the package from your address. Please remember to request a collection receipt from the courier.
—— Thank you for your patience and cooperation with PrettyAim ——
